Your Rights and How Our Terms Work
We collect your name, date of birth, email, phone number and home address to verify your identity and comply with payment processing rules. Your DANA, OVO, GoPay or QRIS wallet ID is linked but stored separately from your account profile for security.
We retain all transaction history for seven years for audit and dispute resolution. After seven years, transaction amounts are stored without your name or payment method. You can request early deletion where local law permits by contacting our support team.
Yes. Email our legal support team with your account username and request type. Data export takes 14 days; full deletion takes 30 days and closes your account permanently. Deletion removes your profile but keeps transaction records for seven years as required by law.
We log every transaction with a timestamp and wallet receipt. If you report a discrepancy within 48 hours, our finance team reviews the original payment record and your account ledger. Resolution usually takes 2–5 business days depending on the payment provider's response time.
Access depends on local law where you are. We do not block travel, but some payment methods like DANA, OVO, GoPay and QRIS may not work outside Indonesia. Contact our support team if you have questions about specific regions.
Cookies store your session ID, game preferences and lobby state so you don't have to log in repeatedly. You can delete or block cookies in your browser settings anytime. Non-cookie data (login history, game results) stays on our server for your account security.
The core terms cannot be changed, but you can update your payment method, notification preferences and data retention choices in your Account Settings. We'll email you before any policy update. You can review all previous versions of our terms in your account dashboard.
